Working Together and Frequently Asked Questions
Plateau Florist is a leading provider of floral gifts, helping our customers connect with the important people in their lives, so it’s important for our customers to stay connected to us. To further assist you, we have provided answers to any inquiries you may have about our service.
Hours of Operation
Monday thru Friday 9:30 AM to 5:00 PM
Saturday 9:00 AM to 3:00 PM
Accepted Payment Methods
We accept; Cash, Check, Visa, and MasterCard
What areas do you cover for Weddings and Events?
North Seattle; Bonney Lake, Buckley, Bothell, Bremerton, Marysville, Everett, Shoreline, and Bellingham.
South Seattle; Burien, Renton, West Seattle, Tacoma, and Olympia.
The Greater Eastside; Bellevue, Kirkland, Redmond, Newcastle, Issaquah, Sammamish, Fall City, and Snoqualmie.
San Juan Islands; Orcas Island, Bainbridge, Vashon, and Port Orchard.
Delivery Area for Everyday Floral
Zip codes we deliver to; 98027, 98029, 98075, 98074, 98004, 98005, 98006, 98007, 98008, 98033, 98034, 98083, 98040, 98056 and 98059 and greater parts of downtown Seattle.
We recommend to you, to give us a 24-hour notice when placing an order to ensure optimum freshness and desire of product.
At Plateau Florist, we are dedicated to delivering your floral orders in a timely manner. Actual time and date of delivery are affected by the time of the day and date your order is placed. Weather conditions and whether the destination is a remote location.
Before noon deliveries; We can guarantee before noon deliveries when the orders are placed by 5:00 PM PST the day prior or earlier. An additional fee is applied (4.99) to a regular delivery fee to guarantee this timely delivery.
Daily deliveries end at 3:30 PM and resume the following day starting at 10:00 AM
Out of town deliveries; We can often help coordinate an out of town delivery but encourage the customers to call us directly as there will be some additional fees applied to this custom order.
Recipient not home; We will leave the order with a neighbor, an apartment office or co-worker. We will leave a note on the door of the recipient. If we are unable to locate anyone to accept the order weather permitting and a permission to leave the order from the sending customer we will leave the delivery on the door step. If were not supplied with a phone number for the recipient and must bring the order back, there will be a redelivery fee charge on the next attempt.
Sunday Delivery; If we are available to deliver on Sundays an additional fee is applied (4.99) to a regular delivery fee to guarantee this delivery.
School deliveries; Must be placed the day before. Deliveries are left at the main office.
Hospital deliveries; Must be placed the day before. We will call the hospital(s) to confirm recipient’s status if they can receive their delivery. If the patient is no longer at the hospital(s) we will let our customers know and follow up with another address to deliver to.
Office deliveries; We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.
Rural deliveries; deliveries to rural route addresses cannot be guaranteed. We will do our best to find a florist in the delivery area but some areas are undeliverable.
Delivery charges; Local delivery charges are 12.95. (See Delivery Area) If you don’t see the zip code you want us to deliver to we will let you know if this delivery is possible. If we can do this delivery there is an additional fee (7.50) applied to our local delivery charge.
Special delivery instructions; If you input special delivery instructions we will not be responsible for the item once instructions are carried out. Ex: If you tell us to leave the flowers on the door step we will not be responsible once the item is left on the doorstep. Ex: The date when you want it sent out we will not be responsible once the item is sent out on the requested date.
We will go above and beyond to deliver your flowers. We appreciate you allowing us to deliver your floral gift and we will treat this with care.
We take great pride in creating and photographing all designs in-house seasonally. Therefore, these designs are for local delivery only.
Our Substitution Policy
In some instances, the photos may represent, an overall theme or look and include a one-of-a- kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonally and market conditions that may affect availability. If this is the case with the gift you have selected, our designers will ensure that style, theme, color scheme of your arrangement is preserved and will only substitute items of equal or higher value. Please contact us for any specific requests.
What is the process for Weddings and Events?
Our first meeting; Complimentary consultation, floral picks and color analysis, preliminary planning layout, preliminary budget analysis and breakdown per item, a free walk through at your venue (if needed)
After our first meeting;
Booking your wedding or event with Plateau florist and obtain a non-refundable deposit of $250.00.
Planning our next meeting to the final meeting;
Confirming all parts to your wedding or your event and prepare contracts/rental agreements.
Final balance for your wedding/event is to be settled no later than 30 days prior to your wedding/event date.
What is your general pricing guidelines?
Quoting a wedding or an event are based upon all the needs; Counts in the wedding party, guest flowers, ceremony, reception, centerpieces and other décor. 15% of the overall budget is the breakdown a florist should receive to cover the wedding or event. This may not include delivery, setup, and taxes. There are no minimum price requirements for our services. We welcome all couples, whether you are planning an intimate wedding or a lavish affair.
There is no minimum pricing when planning your event. All prices are subject to change based on design, season and availability.
Things to consider before attending your wedding floral consultation
It’s helpful to have photos of your; Dress, Bridesmaids dresses, flowers you like, centerpieces, the ceremony, and Reception. Bring your heartfelt choices and we’ll do the rest!
Do you have a retail location?
We are in a ‘working home environment’ after many years we learned that working in a home environment gave us the opportunity to give more time and attention to each of our clients. We can be more competitive with our prices due to our low overhead, without compromising the integrity and style that most clients deserve.
Please call or fill out our floral inquiry consultation form as this is by appointment only.
Where do your flowers come from?
We have many suppliers we support; Local growers with organic sustainable product, imported globally; South America, Canada, Holland, Asia, and Hawaii.