Help-Support-FAQ

Our clients are very important to us, and we want to be sure you have everything you need. Learn more about our shop’s policies and ordering info below. If you can’t find what you are looking for, or need immediate assistance, please contact us via phone or email and we’ll be happy to assist.

Policy Information

What is your Delivery Area?
Do you deliver to local hospitals?
Can you deliver it to a funeral home?
Do you deliver to nursing homes?

Yes, here is a list of local nursing homes we deliver to. Aegis Living Bellevue, Holiday Bellevue Garden, The Watermark at Bellevue, Village concepts of Issaquah, Providence Marinwood Issaquah, Timber Ridge at Talus Issaquah, Aegis Living Issaquah, University House of Issaquah, Aegis Living Mercer Island, Island House, Covenant Shores Health Center Mercer Island, Covenant Living at the Shores Mercer Island, Aljoya Mercer Island. Call for other locations.
Do you deliver to retirement communities?

Yes, here is a list of local retirement homes we deliver to. Village concepts of Issaquah, Sunrise of Issaquah, Timber Ridge at Talus Issaquah, Aegis Living at Issaquah, Providence Point Issaquah, Holiday Bellevue Garden, Evergreen Court Retirement Bellevue, The Watermark at Bellevue, The Bellettini Bellevue, Aegis Living Bellevue, Aegis Living Mercer Island, Covenant Shores Health Center Mercer Island, Covenant Living at the Shores Mercer Island, Aljoya Mercer Island. Call for other locations.

Ordering Information

I tried placing an order, but it didn't go through. What can I do?
What if my chosen flowers aren't available?

You deserve the best. If an item is unavailable, we’ll sub in products of equal or greater value. Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in season and their conditions. Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value or greater. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all-rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.
How can I pay?
Do you offer refunds or returns?

Your satisfaction is a priority for us. Regardless of the circumstances, we will always strive to resolve the issue. We acknowledge that there may be times where our flowers may not look their best or meet your expectations. Unfortunately, we do not accept returns. However, if you’re unhappy with your arrangement or bouquet, please contact us within 24 hours of delivery of your order to discuss potential options for a replacement arrangement or bouquet. Options may include a full replacement of your arrangement, a credit towards a future purchase, or potentially a refund.

Privacy Policy/Security Information

What is your Privacy Policy?

Effective Date: 3/11/2024

Plateau Florist is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information. This statement (the “Privacy Policy”) sets forth our policies and practices for handling the information we collect from or about you. It applies to the websites and online service that we operate and that link to this Privacy Policy and its services.

I. Collection Of Information

Plateau Florist collects the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:

Information you provide directly to us.

Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, and address.

When accessing your account with Plateau Florist, use your sign-In Information, including username and password, account name, account number.

Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries, and religious holidays you may observe. Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Information of the recipient (for example, when you order a gift and we send it directly to the recipient) including recipient’s name, address, e-mail address, and telephone number. Geolocation data. Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history, and correspondence you send to Plateau Florist.